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Shipping & Returns

Domestic Shipping & Delivery

Call our Water Ski & Wakeboard Customer Service Staff or Order by Phone @ 763-404-7372

Shipping Information:

Order over $99.00 worth of products and receive FREE Ground Shipping within the Continental United States! 

The shipping method will be selected by WaterSkis.com for orders with Free Shipping. 

  • Sales Tax is only collected by WaterSkis.com on orders shipped to Minnesota, Wisconsin, Kansas, Georgia, Illinois, & Michigan.
  • Offer good only in the United States
  • Orders under $99 will be charged our standard discounted shipping rates.
  • Any order over $100 will be sent with an indirect signature required. If you do not wish to have the signature required with your order please specify within your order comments. 
  • Orders returned will have the original outbound shipping charges deducted from the refund balance.
  • Fed Ex will not deliver to a PO Box. Shipping address must be a physical address.
  • All shipping timetables are just an estimated delivery. If you need to have an order by a specific day please contact customer service.
  • For all USPS orders please allow an additional day for processing. Priority Mail is a 1-3 business day ship in transit. This would mean the delivery would be between 2-4 business days.

    Below is our estimated ground shipping times through FedEx ground. Shipping items are not guaranteed to deliver within the estimated time by WaterSkis.com. Orders must be received by no later than 2:00 pm to ship the same day, excluding weekends.

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Please note:

FedEx, a business day does not include Saturdays, Sundays or holidays.

FedEx Express does not include Saturday Delivery.

Example: You ship a package on Monday that takes 2 business days to arrive. You do not count the day you ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date.

Orders shipped to addresses other than their billing address may be delayed for security verification. If you are shipping to a different address and need to have your order expedited please call 763-404-7372 to talk with a customer service representative. 

International Shipping

Orders shipped internationally are shipped via FedEx International Priority. Shipping times are generally less than 4 days world wide. Due to the uncertainty of international payments, Orders may not ship until a verifiable source of payment is confirmed. Most first time international customers will be required to pay via wire transfer before the order is shipped. Some products are not available for international shipping.

International Tax and Duties:

  • Duties and import taxes for international shipments are the responsibility of the buyer. All duties and taxes will be due upon receiving of shipment, if applicable. Any international order that is rejected and returned for non-payment of duties and taxes will be subject to return shipping charges and a 20% restocking fee deducted from the product refund.
  • All international orders will be shipped via FedEx International Priority and will include brokerage if applicable.

Returns

Returns of unused merchandise are accepted up to 30 days from the date the order was shipped. All items must be returned in their original condition, including the manufacturer's packing, tags, documentation and any accessories.

Any items that do not meet this criteria are not subject to be returned. If you have any questions please feel free to contact customer support at 763-404-7372.


To make a return simply email sales@waterskis.com with "Returns" in the title and include the following information from your order so we can approve that the item(s) are eligible for return.
  1. Order Number
  2. Item(s) you wish to return (please state name, size, color and other options)
  3. Reason for your return
Be sure to include all of the above information so that your return can be processed without delay. After you have received your approval, repackage your item(s) in the original packaging and ship the items to the following address within 5 business days. Please leave a small note inside the box with your order number so we can tie the return to you. We require that you use an insured shipping method to cover any damages while the return is in transit. We also require you use a return shipping method that provides delivery notification. Waterskis.com is not responsible for items that are lost or damaged in transit.

Waterskis.com
Attn Returns
5160 West Broadway Ave
Crystal, MN 55429

All returned items that were shipped with the free shipping promotion will be credited less the actual shipping costs. We will notify you via email after your items are received and after we have credited your card. All returns will be credited within three business days of arrival at Waterskis.com. Returns will not be accepted on items without Return Approval.  
DO NOT SHIP ITEMS WITHOUT FIRST GETTING RETURN APPROVAL.
They will be returned to you. 

Any item that is a special order or custom made to order is not a returnable item.

For any questions regarding our returns process please contact us at Sales@waterskis.com or call 763-404-7372. 


Please Note: On special order items and MasterCraft Boat Parts that are ordered upon request cannot be returned. 

Exchanges: To exchange an item simply return it using the return process (above) and place a new order online or over the phone for the item you want. Items being shipped from Waterskis.com to the customer for an exchange, will be shipped at the discretion of Waterskis.com in terms of shipping method and carrier.

If you purchase multiple items and you return one or more of the items and your order drops below $99 you will be charged the original shipping charge.

Customer is responsible for all return shipping costs.